Courtney Reimers
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Recent activity by Courtney Reimers-
Zendesk New User Quick Guide
Quick Guide / SOP for New Users Submitting Tickets in ZendeskPurpose:Help staff submit clear, complete tickets so issues are resolved faster.Steps: Log In Go to https://tnlabsupport.health.tn.gov ...
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STARLIMS Change Request: New User Requirements
Please add the selections/responses below to the Description of Changes field in the Change Request form:UserRACFID (aka DC# or Active Directory Account or State Network Account)Name including midd...
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TN Lab Web Portal quick guide for laboratory staff
Registration Request access through New User Registration on TN LWP login page. Login page - LabWebPortal Enter all the required fields on the New User Registration Form. For organization select ...
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How do I register my facility?
Visit: Tennessee Department of Health Division of Laboratory Services, choose ‘Web Portal’ on the left-hand side, then click ‘Facility Registration Form’
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How do I register for the portal?
Visit: Tennessee Department of Health Division of Laboratory Services, choose ‘Web Portal’, then click either ‘TN LWP New User Registration’ or ‘ARLN LWP New User Registration’
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How do I review results?
Log into the portal and click ‘published reports’ or ‘view reports’
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Where do I enter the patient’s medical record number?
Log into the portal and click ‘order tests’, then choose the + sign next to last name, under patient information. Scroll to the bottom and there is a field labeled ‘submitter MRN’
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What tests can I order in the TN Lab web portal?
Bacteriology, Mycology, Virology, Biothreat, Parasitology, Mycobacteriology, Serology, Rabies
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What tests can I order in the ARLN portal?
Clinical, Isolate, Cargos
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How do I cancel orders?
Log into the portal and click ‘Admin: In transit orders’, locate the order and click the black ‘x’ to the left.